GENERAL QUESTIONS REGARDING LYONESS
THE COMPANY
WHAT IS LYONESS?
Lyoness is a global shopping community which is active across all sectors and which offers their customers free and non-binding Shopping Benefits. Moreover, Lyoness offers Merchants in the retail and service sector a Customer Loyalty Program. The Members of the Shopping Community receive Shopping Benefits such as "Cashback" and "Shopping Points" witn each purchase at Lyoness Loyalty Merchants in order to use them for other purchases or to receive favorable discounts. For more information on Lyoness, go to lyoness-corporate.com.
WHAT IS LYCONET?
Since July 2014, all sales activities are carried out by the new brand "Lyconet" including Referral Marketing. Therefore, there is a clear distinction among the three business areas (Shopping Community, Customer Loyalty Program, Sales) as well as among the communication with the different target groups.
SHOPPING BENEFITS
WHAT ARE LYONESS BENEFITS ?
As a Lyoness Member, you will receive Lyoness Benefits with each purchase at a Loyalty Merchant. This includes Cashback, Shopping Points and a Friendship Bonus if you refer somenone (Tell A Friend).
WHAT IS CASHBACK?
Depending on the agreement, you will receive up to 5% of the purchase sum in cashback when making a purchase at a Loyalty Merchant as a Member. This Cashback accumulates on your personal virtual Cash Account which you can look up anytime on the website lyoness.us. If you accumulate at least $10 Cashback through your own purchases or the purchases of your friends (Tell A Friend), Lyoness will transfer the sum to your personal bank account.
WHEN AND HOW DO I GET MY CASHBACK?
Lyoness transfers your Cashback normally on Tuesdays, provided that you have accumlated at least $10 Cashback. You will find an overview of your accumulated Lyoness Benefits in your personal profile on the website lyoness.us
WHAT ARE SHOPPING POINTS?
You will automatically receive Shopping Points in addition to Cashback with each purchase at a Lyoness Loyalty Merchant.
WHAT OPTIONS DO I HAVE TO SHOP WITH LYONESS AND SAVE MONEY?
You can shop with the Cashback Card, with Gift Cards or online at Lyoness and save money.
WHERE CAN I USE MY LYONESS BENEFITS?
Exclusively at Lyoness Loyalty Merchants. You will find a list of all Loyalty Merchants and detailed information about shopping opportunities and Lyoness Merchants through the Merchant search on Lyoness.us. Please note that not all Lyoness Loyalty Merchants accept the Cashback Card.
MEMBERSHIP
WHY SHOULD I BECOME A LYONESS MEMBER?
As a Lyoness Member, you will receive Cashback of up to 5% of the respective purchase sum and Shopping Points at Lyoness Loyalty Merchants. Your Cashback accumulates in your personal Lyoness Cash Account while your Shopping Points will be credited to your Shopping Points Account. If you accumulate a Cashback amount of at least $10 in your Cash Account, the money will be transferred to your personal bank account. You can redeem your collected Shopping Points for attractive Shopping Point Deals at selected Loyalty Merchants (SME) online or offline for certain products or discounts. If you refer Lyoness to other people, you will additionally receive the Friendship Bonus for all purchases your friends make (Tell A Friend).
IS THERE A CHARGE FOR THE MEMBERSHIP?
No, the Lyoness Membership is free of charge and non-binding.
HOW DO I BECOME A MEMBER?
There are several options to become a Lyoness Member:
Use the opportunity to sign up when making a first purchase at a Lyoness Loyalty Merchant (SME) and receive your Lyoness Cashback Card right on the spot (Co-branded Card).
Get registered as a Lyoness Member by an existing Lyoness Member (Referrer) either online or with a Friendship Flyer (Tell A Friend).the person who you hear or spoke about the opportunity
IS THERE A MINIMUM AGE FOR THE REGISTRATION?
Yes. The minimum age varies from country to country depending on the legal requirements. The minimum age for a successful registration is 18 years in any case and can be found in the GTC's.
WHO CAN BECOME A LYONESS MEMBER?
Every indidvidual can become a Lyoness Member free of charge and non-binding. The minimum age for a successful registration can be found in the Lyoness GTC's.
PERSONAL DATA
HOW DO I GET MY LOG-IN DATA FOR THE LYONESS WEBSITE?
Your username and password for the registation on the website lyoness.us have been sent to you via email or text message during your registration. If you do not find these log-in data anymore, click on "Forgotten your password?" and follow the instructions.
WILL MY DATA BE USED FOR MARKET REASEARCH PURPOSES?
The personal data of a Lyoness Member will not be transferred to third-parties. If the Member agrees to the transfer data, Lyoness and all Loyalty Merchants will use the data to do market research for internal company purposes only. This guarantees the improvement of services and the strategic expansion of the Shopping Network.
CASHBACK CARD
HOW DO I GET MY CASHBACK CARD?
As soon as you have registered as a Lyoness Member, your digital Cashback Card will be available for you on your profile at lyoness.us. You can print it out anytime or open it on your smartphone browser. When being registered with a Friendship Flyer, you will additionally receive a credit card sized Cashback Card which you can use for purchases at all Cashback Card Loyalty Merchants worldwide. If your register directly at a Loyalty Merchant on site, you will receive a Cashback Card with the Lyoness logo and the logo of the Loyalty Merchant from the Loyalty Merchant (Co-branded Card). You will find an overview in the Co-branded Card Loyalty Merchants here. Obviously, this Card is valid at all other Cashback Card Loyalty Merchants.
IS MY CO-BRANDED CASHBACK CARD VALID AT OTHER LYONESS LOYALTY MERCHANTS?
Yes, as long as the Loyalty Merchant is a Cashback Card Loyalty Merchant.
CAN I PAY CASHLESS WITH THE CASHBACK CARD ?
No, the Cashback Card is not a payment method. It works like every advantageous card and merely serves the documentation of your purchases.
DOES THE CASHBACK CARD HAVE AN EXPIRATION DATE?
No.
ONLINE SHOPPING
HOW DO I GET MONEY BACK WHEN SHOPPING ONLINE WITH LYONESS?
Register and log in to the Lyoness website with your username and password. After logging in, you can find the relevant Loyalty Merchants through the Merchant search or in the Shopping Overview. You can click directly on "Online Shopping" or on the logo of the Loyalty Merchant to open the Merchant detail page. From there you can also open the desired Online Shop in a new Browser window by clicking on "Online Shopping" and shop to the Terms and Conditions of the respective Online Shop.
WHAT DO I NEED TO PAY ATTENTION TO WHEN SHOPPING ONLINE WITH LYONESS?
In order to shop successfully online, your computer needs to be fit for Online Shopping. Your Browser as well as your Anti-Spyware and your Anti-Virus Program have to accept Cookies. Accepted Cookies secure that orders made through Lyoness will be clearly recognized as a Lyoness Member purchase and will be assigned to your Shopping Overview. As soon as you log in to Lyoness, klick on a Loyalty Merchant and their website will open in a new Browser window, a Cookie will be saved on your computer. When completing the online order, the information saved in the Cookie will be verified by the Online Shop. Your purchase can subsequently be traced back to Lyoness and the resulting Member Benefits can be assigned.
WHAT ARE COOKIES AND HOW CAN I ACTIVATE THEM?
Technically, a Cookie is a file which temporarily archives information. You can picture it as a document on your computer which saves data about previously visited websites. You are able to view and delete Cookies as well as determine how Cookies are being used in your Browser settings. You can accept or block Cookies. The Cookie technology also allows to store information on the user's PC. Since the Cookie cannot access the medium of the data, it uses the Browser for this.
WHEN DO I GET MY MONEY BACK FROM LYONESS ONLINE SHOPPING?
Your purchase will be shown in your profile under "My Purchases at Loyalty Merchants" within 48 hours. As soon as your purchase is completed in consideration of the respective return period and delivery times of the Loyalty Merchant, you will receive your Member Benefits. Depending on the shipping time of the goods or the method of payment you used, the entire process can take 60 to 90 days on the average. The following basically applies: The faster your purchase is completed, the faster you will receive your Member Benefits!
DO I RECEIVE MEMBER BENEFITS IF I SHOP AT AN ONLINE SHOP WHICH IS NOT LISTED IN MY COUNTRY?
Through the “Merchant Search,“ every Member can access Loyalty Merchants in all available countries, even if they are outside of their home country. However, the agreement between the Online Shops and Lyoness only applies to those countries in which the Online Shop is listed. The Member can choose to shop in an Online Shop which is not listed in their home country – however, the Loyalty Merchant is not obligated to pay out the Member Benefits resulting from the purchase (=purchase value minus all Gift Cards, Benefits, shipping and handling charges). Note: Such a purchase will be made at your own risk. It is not possible to have your Member Benefits paid out as a gesture of goodwill for non-recorded purchase at a foreign Loyalty Merchants. Therefore, we recommend to only shop at Online Shops which are listed in your country.
WHAT IS THE RIGHT WAY TO SHOP WITH A VOUCHER CODE?
Please always pay attention to the conditions (validity, minimum order value, etc.) of a Voucher Code. You can look those up when you click on a Voucher Code. Please do not complete a purchase before the value of the Voucher Code has not been visibly deducted from the purchase amount. The use of “external“ Voucher Codes – such as offers through a newsletter of a Loyalty Merchant – may lead to a loss of the connection to Lyoness. Therefore, the purchase cannot be allocated to your Member ID. Moreover, the Loyalty is not obligated to pay out the Member Benefits which result from a purchase made with such a Voucher Code.
WHAT CAN I DO IF MY PURCHASE HAS NOT BEEN RECORDED IN MY OVERVIEW?
Lyoness puts in much effort so you can receive your Member Benefits, even for purchases which have not been recorded. If the purchase does not appear on your Shopping Overview after 48 hours, please provide your Member Service Team with your invoice, order confirmation and payment confirmation. Complaints are only possible until up to three month after the date of order. Any later complaints will not be considered by the Online Shops. Therefore, no subsequent booking can be made.
FOUNDATIONS
WHAT IS THE LYONESS CHILD & FAMILY FOUNDATION?
The Lyoness Child & Family Foundation (CFF) founded in 2008, is a charitable institution based in Switzerland. The Foundation is a politically independent charitable organization dedicated to the support and assistance of children and families in need worldwide under the motto "Education. Opportunities. Future.", particularly in the area of education. You will find more about the CFF on lyoness-CFF.org.
WHAT IS THE GREENFINITY FOUNDATION?
The Lyoness Greenfinity Foundation (GFF) was established in 2011 in Switzerland as a non-profit organization. It is a politically, independent, charitable organization, which is actively involved in sustainably protecting the environment, realizing innovative climate protection projects worldwide and promoting the use of renewable energies under the motto "Together for the world. Together for tomorrow." You will find more about the GFF on lyoness-GFF.org.
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SMALL AND MEDIUM-SIZED LOYALTY MERCHANTS
WHAT IS THE LYONESS LOYALTY PROGRAM?
The Lyoness Loyalty Program offers companies a unique win-win situation: The people to whom we appeal are looking for ways to save money on their daily purchases.Furthermore, the companies who value our services constantly look for ways to establish long-term customer relationships. We are a globally active Shopping Community unifying the needs of people andmerchants, thus creating a unique global network.
HOW ARE LOYALTY MERCHANTS BENEFITING THROUGH THE LOYALTY PROGRAM?
Loyalty Merchants benefit in several ways, such as:
Attracting new customers, which can make up for any deficits in their business.
Increasing sales by having a higher volume of customers.
Efficiently encourageing their customers to be more loyal on a long-term basis.
Operating in exclusive multi-channel marketing with minimal expense.
Reliable planning and stability for their companies.
Accessing various tools and instruments previously available only to larger enterprises.
WHERE CAN I GET DETAILED INFORMATION ABOUT WORKING WITH LYONESS?
You can get further informationabout joining Lyoness at www.loyaltyprogram.com
HOW DO I REGISTER AS A LOYALTY MERCHANT?
Use person who you hear or spoke about the opportunity("Amber Sigler")
sign up as a member on Lyoness with your lyconet marketer full Online Form or contact us to make an appointment.
Send us your company details using the online registration form. Based on the information provided, we will verify your business and assess your potential as a Loyalty Merchant. After successfully verifying your information, a personal advisor will contact and assist you through the registration process. Once complete, you and your company will join the Lyoness team as a Lyoness Loyalty Merchant.
WHAT IS THE LYONESS SOLUTION PACK AND THE MTERM KIT?
The Lyoness Solution Pack offers you a fully developed Customer Loyalty Program. With the Solution Pack, your small or medium-sized company receives tools which are used to acquire new customers, strengthen customer loyalty, and build a long-term customer network at a very low costs and minimal time spent. You will become part of a customer network with over 4 million users and conduct customer management and marketing just as larger companies do.
The MTERM tablet with the innovative MTERM App is the heart of the MTERM Kit. With the MTERM tablet, you can register your customers as new Lyoness members and track all purchases any time, any place. Use the MTERM App in your store or mobile devices.
You will also receive loyalty customer cards and advertising materials with your company logo. This places your company in the spot light - being present in hundreds of wallets, reminding people to shop at your store.
Additionally included is our innovative business solutions which can share your company‘s information via newsletter, conduct efficient new customer marketing, and receive important feedback from your loyal customers regarding your services and products. Your current statistics, inc. benchmarking in your sector, round off the Loyalty Customer Program offer.
HOW DOES LYONESS HELP ME ACHIEVE AN INCREASE IN SALES AND PROFIT?
Lyoness provides you and your business with efficient tools to help maintan a steady flow of existing loyal and new customers, which leads to a long-term increase in sales and profit. You can also reach a higher flow of customer frequency through the use of customer loyalty cards with your company logo, as well as through continuous communication via newsletters. In addition, you can attain new customers easily by offering new customer discounts with Shopping Point Deals. These targeted discounts can be set up to take place on, quiet week days, months or slow seasons.
HOW DO I GAIN NEW CUSTOMERS FOR MY BUSINESS USING THE LYONESS SOLUTION PACK?
With the Lyoness Solution Pack, you can quickly plan ahead and create short-term special offers to suit your needs. These special offers are sent to potential new customers directly through Lyoness - efficiently, cost-effectively, and without long periods of planning! You can choose the appropriate target group: thus increasing the chances of more Lyoness Members noticings your products and services.
HOW DO I INCREASE MY EXISTING CUSTOMERS LOYALTY BY USING THE LYONESS SOLUTION PACK?
With the Lyoness Solution Pack you can reach your existing customers at any time by sending out information regarding sales and seasonal offers. You can choose which customers these offers are sent to. Reach existing customers with little effort through newsletters, inspiring them to shop with you more often - thus increasing your sales and customer frequency. What's more, when you register customers, they receive a customer loyalty card with your corporate logo printed on it. Your customers will have this card with them every time they make a purchase which means when they reach into their purse or wallets your logo is there, reminding them to shop with you. Others may also see your logo on these cards - raising your company's profile and winning over new customers.
HOW DO I UTILIZE THE LYONESS SOLUTION PACK TO TARGET AND COMPENSATE FOR DEFICITS IN MY BUSINESS?
With the Lyoness Solution Pack you can plan ahead and create short-term special offers to suit your needs. These special offers are sent to potential new loyalty customers directly from Lyoness. This way you can even out seasonal fluctuations effortlessly and attain new customers - efficiently and cost-effectively. There's no need for costly marketing in order to reach as many people as possible with your offers!
HOW DOES THE SOLUTION PACK FROM LYONESS HELP ME REACH EXACTLY THE RIGHT TARGET GROUPS?
With the Lyoness Solution Pack you create special offers for targeted new customers. With the click of a button select who receives these special offers by age, gender, and distance from your business. Therefore, you can be certain to reach the correct target market for your business.
HOW DOES LYONESS ASSIST ME IN COMPILING PROFESSIONAL STATISTICS AND REPORTS TO OBTAIN A COMPARISON WITH THE REST OF MY MARKET AT THE CLICK OF A BUTTON?
The Solution Pack from Lyoness provides you with your business's statistics, including a comprehensive comparison within your market - all at the click of a button. This includes:
The average sales in your market, e.g. for any time interval
Your average sales sorted by age, group or gender
A comparison of the increases/decreases in your company's sales with the increases/decreases in the rest of your market; to which, gains and declines are displayed in context
Your top customers sorted by sales or frequency
This information is also accessible on your smartphone anytime, anywhere.
HOW DO I GENERATE MY OWN CUSTOMER SATISFACTION SURVEYS WITH A PROFESSIONAL QUESTIONNAIRE WITHOUT A COSTLY EXPENSE?
With the Lyoness Solution Pack you can easily create satisfaction surveys for your customers. Shortly after making a purchase at your business, customers will receive an email with the customized survey . It only takes a few minutes to create the survey and it is equally as quick for your customers to complete. Once the survey has been completed you will receive an assessment report not only for your own business but also for the entire sector.
HOW DOES LYONESS HELP ME CONDUCT COST-EFFECTIVE MARKETING?
To see results in the form of increased sales, successful marketing usually requires a certain amount of investments in advance. We do it the other way around! As a Lyoness Loyalty Merchant you receive numerous marketing options as part of the whole package, because when you benefit we benefit as well. This way you save costs on a long-term basis and any costs that do arise are for the most part success-based.
Lyoness Is For Invitation Only
We Invite You To The BEST CUSTOMER LOYALTY PROGRAM
Amber Sigler
"Independent Lyconet Marketer"
(239)200-3660
Naples, Florida ,USA
For More Visit - About Me
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